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Frequently Asked Questions

Got a question about PassMeFast? Check out this list of some of our most frequently asked questions!

About PassMeFast

What is PassMeFast?

PassMeFast is one of the UK’s leading intensive driving course specialists, and we’re your faster route to driving.

Together with our network of around 5,000 DVSA-approved instructors and innovative fast-track system, PassMeFast’s intensive but flexible driving courses have already helped over 50,000 learners get on the road.

Why choose a driving course with PassMeFast?

Booking with PassMeFast means choosing one of the UK’s best driving course specialists. We offer intensive and semi-intensive driving courses which can help you pass faster than the standard waiting times — even if you’re a beginner.

Intensive courses help you to pass faster by condensing your lessons and making sure your test is straight after the course. You'll go into your test with everything you learned fresh in your memory, giving you the best chance of passing.

Our courses can fit around the busiest of schedules while still helping you get on the road quickly. We'll help to book you an ideal test date and then build your course around the big day. And you can expect fantastic service at every step of the way from our DVSA-approved instructors and friendly office-based team!

Which areas do you cover?

We cover the whole of mainland Great Britain; including London, Manchester, Birmingham, Edinburgh, Glasgow, and Leeds..

When you book with PassMeFast, you’ll learn with a DVSA-approved instructor who meets our high standards.

If you're unsure whether we cover your area, or want a little more information or help, don't hesitate to give us a call on 0333 123 4949 and select option 1.

How can I contact PassMeFast?

To get in touch with PassMeFast, you can:

Where is PassMeFast based?

Our head office is located in MediaCityUK in Salford, Greater Manchester. We’re neighbours with BBC, ITV and Kelloggs!

You can find our postal addresses by visiting our contact page.

Where can I find PassMeFast on social media?

You can get all of our latest updates, exclusive offers and chat with our team by visiting our Facebook, TikTok, Twitter and Instagram pages.

Our Courses

What is an intensive course?

Our intensive courses involve longer driving lessons, with each session lasting a minimum of two hours and a maximum of five hours. You’ll usually have lessons on several days a week, with our most intensive course structure involving lessons every day.

Want to take things slower? We can arrange a semi-intensive course for you, which is easier to fit around a busy schedule — an example of this would be taking two-hour sessions on a couple of evenings a week.

Don’t be put off if you don’t want to learn intensively — we’re fast but also flexible. We’ll help to arrange your course however you want it.

Which course should I choose?

We have 8 different courses to choose from. When choosing your course, be mindful of your current driving ability and the experience you’ll need to pass your test.

According to the DVSA, it takes an average of 45 hours of driving tuition to get up to passing standard. If you’re a complete beginner, we’d recommend taking one of our longest courses to ensure you’re prepared for the test. If you have more driving experience, a shorter course is likely to be more suitable.

And, to give yourself the best odds of passing, you can add PassProtect to any course and get 2 extra practical test attempts for the price of 1.

Still not sure? Use our smart course recommender and we’ll help you find the perfect course.

What if I need to add more lessons to my driving course?

It’s usually possible to add more hours to your course. However, to fit the additional hours in, your instructor might ask to reschedule your practical test date. Because of this, it’s best to book the right amount of hours rather than trying your luck with fewer lessons.

To add extra hours to your course, please call us on 0333 123 4949.

What if I don't use up all of my course hours?

If you end up passing with fewer lessons than you booked, you can use these for further tuition (motorway tuition, for example). Unfortunately, due to the all-inclusive nature of our courses, any unused hours are non-refundable.

What’s included in a PassMeFast course?

We give you everything you need to help you pass, including:

  • Fast-tracked theory test (if needed)
  • Fast-tracked practical test at the end of your course
  • One-on-one tuition from a local, DVSA-approved driving instructor
  • Lessons that fit around your schedule
  • Home and workplace pickups in most cases
  • Support at every step from our friendly office team

We have a range of courses to suit all learners — from short refreshers for those with plenty of experience to comprehensive packages for beginners. Check out our courses for full details on each, or visit our course recommender to find your perfect fit.

Do I need to save any hours from my course for the practical test?

Between 1–3 hours of your course will be reserved for your test. For example, our 48 hour course would usually include 45 hours of lessons, plus the time used for the practical test.

The amount of time needed depends on your location, course structure, and instructor. Your instructor will discuss this with you ahead of your test date.

I’m a nervous driver — is this course right for me?

Our experienced, DVSA-approved instructors’ friendly and patient approach to driving tuition will help you feel at ease behind the wheel.

Our courses are faster than the old way of learning to drive, but never rushed. Everybody learns differently, so you can take your course at a pace that works for you.

Your instructor will pay careful attention to your progress, providing the guidance you need to help you become a safe and confident driver. Don’t worry — you’re in good hands.

Can I choose the number of hours of lessons I take per day?

Our courses are flexible. Together with your instructor, you’re free to decide on a lesson plan that works for you, helping you to pass fast even on a busy schedule.

Do I have to do the course intensively?

No! Our courses are flexible and can be structured to suit your needs. Depending on your schedule and instructor’s availability, it’s possible to take as little as two hours of lessons per day, or as many as five hours.

Check out our guide to semi-intensive driving courses to learn more.

Am I guaranteed to pass?

We don’t offer ‘guaranteed pass’ courses. Instead, we put our efforts into offering excellent tuition, focused lesson plans, and exceptional customer service.

And if you do want to give yourself an extra safety net, get PassProtect — the fairer alternative to ‘guaranteed pass’ courses without all the complicated terms.

If your practical test doesn’t go to plan, we’ll sort you out with a discounted refresher course to hopefully get your licence on the next try. You can usually take the next test at the same place and with the same instructor, so you’ll be familiar with the car and local test routes.

With a pass rate significantly higher than the national average, plus thousands of happy passers, PassMeFast works!

Can I take my course in an automatic car?

Yes! You can do your course in either a manual or automatic car. Completion times will vary between transmission and your location.

Can I do my lessons on weekends only?

Yes! But please bear in mind that weekend lesson slots are always in high demand and get booked up much faster. If you need weekend lessons only, you should expect to wait longer to start your lessons. Usually, the more available you can be, the faster you can get your licence.

Unfortunately, the DVSA don’t carry out many weekend tests (with most test centres closed completely over weekends), so your test will need to be on a weekday.

Do I need to visit the PassMeFast office to take my course?

Nope! The course will take place in your local area, and your instructor will usually pick you up and drop you off at home or work.

Do you do home pickups?

Yes! In most cases, our instructors will pick you up and drop you off at a location of your choice.

If your instructor isn’t able to start lessons from your chosen address, they’ll let you know. Give us a call if you have any questions regarding your pick-up address.

Can I be picked up from my workplace?

Usually, yes — you can do your entire course from your work. This may not be possible if your home and work are far apart because all instructors have specific areas that they cover.

When will my lessons start?

To give you the best chance of passing, we design our courses around the practical test date. Once a suitable date has been agreed, we’ll assign an instructor who is able to match your availability.

Building your course this way helps to keep your lessons as close to the test date as possible, so everything you learned is fresh in your mind for the big day.

Please be prepared to wait a little longer than usual for your lessons to start — driving instructors are still in extremely high demand after lockdowns.

Pricing and Payments

How much does a PassMeFast course cost?

Our course prices vary by location, course length, vehicle transmission, and whether you choose to include a theory and/or practical test as part of your booking.

For full details about each of our nine courses, visit our prices page.

What is the 14-day cancellation period, and what does it mean to waive it?

When you buy anything online, you have 14 days to cancel and refund your order, no questions asked. This would mean we're unable to start work on booking your tests and arranging your course until this 14-day period has passed. To get you on the road ASAP, we ask you to waive this cancellation period so we can start work on your booking straight away. This doesn't affect the Money-Back Guarantee -- if we weren't able to arrange your course in line with our timescales, you'd still be able to get a full refund.

You can read more about the Money-Back Guarantee here.

How does your money-back guarantee work?

We always aim for the stars and want you to be perfectly happy with your course. If things don't go to plan and you want to cancel your course, we offer a full money-back guarantee. You'd be eligible for a refund in the rare case that:

  • 1. We're unable to book a theory test within 30 days of completing your additional details form. This is a form you'll be asked to complete after you've booked your course.
  • 2. We're unable to book a practical test in line with our course completion estimates within 30 days of completing your additional details form. If you need to sit a theory test, the 30 days will begin from when you let us know you've passed the theory.
  • 3. We're unable to connect you with a driving instructor within a reasonable time for your lessons to be completed.
  • Any lesson hours or test fees already used are not eligible for refund in any of these cases.

    How do I pay for my PassMeFast course?

    You can pay for your PassMeFast course via:

    • Credit or debit card
    • Monthly instalments with Payl8r
    • Klarna Pay in 3 — an interest free option on purchases of up to £1000

    PassMeFast don't accept payments in cash. All payments for your course are to be made directly to us; we will never ask you to pay your instructor in cash.

    Can I pay in instalments?

    We have a couple of options for you here! If your payment is under £1000, you can pay in 3 instalments with Klarna. If your payment is eligible for Klarna, then you’ll be given the option when you go to checkout on our website. Or you can split the cost of your course into a total of 12 instalments with our finance partner Payl8r. You’ll need to undergo a credit check to be approved for finance.

    Do I need to pay in full straight away?

    Nope — we offer a few different payment options. For peace of mind, you can pay the full balance upfront, or use our finance partner PayL8r to pay in instalments (subject to credit approval).

    We only require a £250 deposit to book a course, but you’ll need to pay the full remaining balance of your course within 7 days of an instructor being allocated. If your course is due to start sooner than that, your balance is due before those lessons begin.

    Once your instructor is allocated, we’ll send you a link to make payment. If payment isn’t made within 7 days of being connected to an instructor, the course will be placed on hold and any tests booked will be postponed.

    Do your prices include VAT?

    Yes — the price you see on our website is the price you’ll pay. There are no extra fees added on when you book.

    Are your prices all-inclusive?

    Our prices include everything you need to go from provisional to pass, including VAT and admin fees. We can add additional items to your course if needed.

    Can I buy a PassMeFast course as a gift?

    Yes! If you'd like to purchase any of our courses as a gift, let our team know by calling 0333 123 4949. We'll send you a personalised gift certificate via email!

    Your Theory Test

    Can you book my theory test for me?

    Yes! You can add a theory test to any course. We’ll use our fast-track system to secure a test at a time and location to suit you.

    Do I need to pass my theory test before I can book a course?

    No — you can book a PassMeFast course without having passed your theory. PassMeFast can book your theory for you as part of your course for an additional cost of £40.

    One thing to remember is that you must pass your theory test before the DVSA allows us to book your practical test. Due to this, our course completion estimate starts from when you tell us you've passed the theory test.

    Do you offer theory test tuition?

    We’re not currently offering tuition for theory tests. But our blog is full of useful tips to help you pass.

    We also recommend Driving Test Success which is a #1 best-selling app for Android and iOS smartphones. From road signs and hazard perception all the way through to mock tests — Driving Test Success gives you all the knowledge you need to pass your theory!

    Can I change my theory test date after it’s been booked?

    Yeah — we can change your theory or practical test after we’ve booked it. There is an admin fee of £48 for us to fast-track your test again.

    We also advise against changing your test where possible, because it will usually delay your course by a few weeks. But, if you’re happy to push things back a little, we’re more than happy to find you a new test.

    What if I fail my theory test?

    Don't panic if you fail your first theory, we’ll be able to book a new one for you for just £40. We’ll also fast-track it, meaning you’ll typically be able to sit it again within 4–6 weeks.

    Your Practical Test

    When will my practical test take place?

    Though we’re unable to give exact dates, PassMeFast usually beats standard DVSA waiting times for tests by several weeks. We’ll always try to find your ideal test based on your preferred time, date, and location.

    Your practical will, as standard, take place during the last session of your course.

    If you want an estimate of when your test will be, please call our team on 0333 123 4949 and select option 1.

    I already have a test booked — can I still take a PassMeFast course?

    Yes, but we’ll need to check the availability of instructors in your local area for your current test date. If we’re unable to secure an instructor for your test, our fast-tracking department will be more than happy to help you alter the date to the next possible slot.

    I already have a test booked – can you get me an earlier one?

    Yes! PassMeFast specialises in fast-tracking tests, so we can usually help change your practical test to an earlier date, as long as we have an instructor available for it.

    How does PassMeFast find earlier tests?

    Our fast-track department works around the clock to secure the best possible test dates. They use various methods, including swapping tests between our pool of students and being on standby to snap up cancellations.

    Will I be taking my practical test in the same car as my lessons?

    Yes! You’ll be taking your practical test in the same car you’ll learn in. Exceptions to this are very rare — for example, in the instance of a breakdown or emergency

    Can I take my test on a weekend?

    Driving test centres rarely offer weekend tests. With this in mind, it probably won’t be possible for us to book your test on a weekend.

    Lessons can usually take place outside of typical working hours (Mon–Fri, 9am–5pm) but the DVSA only tends to carry out practical tests between 8am–3pm on weekdays.

    I have special requirements for my test. Can I book a course with PassMeFast?

    If you have any special requirements, give us a call on 0333 123 4949 and we’ll let you know whether we’re able to help.

    Can I change my practical test date after it’s been booked?

    Yeah — we can change your theory or practical test after we’ve booked it. There is an admin fee of £48 for us to fast-track your test again.

    We also advise against changing your test where possible, because it will usually delay your course by a few weeks. But, if you’re happy to push things back a little, we’re more than happy to find you a new test.

    I've been banned from driving before and need an extended practical test. Can I book a course with PassMeFast?

    Unfortunately, we don't currently offer extended tests. If you require an extended test, you won’t be able to book a course with us.

    Our instructors

    Who will I be learning with?

    You’ll be connected to one of our ~4,500 DVSA-approved instructors, and all of them:

    • are DVSA-approved, professional driving instructors
    • have passed rigorous standards checks with A or B grades
    • boast good driving test pass rates
    • are friendly, reliable, and local to your area!

    So you always have the instructor’s full attention for the entirety of your course, you’ll always be taught on a one-on-one basis.

    What kind of car will I be learning in?

    Our instructors have a wide range of cars — diesel, petrol, Fords, Peugeots, green, red, you name it!

    While we can’t guarantee a specific car for your course, all of our instructor’s vehicles have dual-controls and pass regular safety checks. The only big decision you need to make is whether you want a manual or auto course, we’ll do the rest and find a great match for you.

    Existing Customers

    When will my lessons start?

    To give you the best chance of passing, we design our courses around the practical test date. Once a suitable date has been agreed, we’ll assign an instructor who is able to match your availability.

    Building your course this way helps to keep your lessons as close to the test date as possible, so everything you learned is fresh in your mind for the big day.

    Can I change my instructor?

    In a small minority of cases, a learner may be assigned an instructor that isn't a good fit.

    It doesn’t happen often, but we’ll work closely with the learner to find a suitable resolution, including the possibility of changing to a different instructor. If we do need to assign a different instructor, then it might also be necessary to change the test date, depending on the new instructor’s availability.

    Can I take breaks during the course?

    Definitely! You can arrange breaks by speaking to your instructor, and if a lesson is 3+ hours they’ll probably schedule a comfort break.

    It’s also a good idea to take a bottle of water and a snack to longer lessons — driving can be thirsty work!

    What happens if I find the course too intensive?

    This can usually be sorted by having a chat with your instructor. If you need to take things slower, then it’s likely that your test will need to be rescheduled to fit your lessons in beforehand.

    Our team can help you with this, so just give us a call on 0333 123 4949 if you have any questions about your course schedule.

    Can I change my course hours?

    It's usually possible to upgrade your course with more hours. Please let us know about this as soon as you can by calling 0333 123 4949.

    Downgrading of courses is not possible.

    What if I don't use all my course hours?

    If you end up passing with fewer lessons than you booked, you can use any leftover time for further tuition (motorway tuition, for example).

    Unfortunately, due to the all-inclusive nature of our courses, any unused hours are non-refundable.

    Can I change transmission?

    It’s generally not possible to change transmission, especially if your practical test is booked or your course has begun.

    If you do need to change transmission, your course will be delayed because we’ll need to postpone your test and find a new instructor.

    What happens if I need to cancel a lesson?

    When arranging your lessons, please ask your instructor about their cancellation policy.

    You’ll be required to follow their policy. Typically, you'll need to give a minimum of 24–48 hours’ notice.

    What happens if I fall ill during my course?

    If you find that you're too ill for your driving lesson, please let your instructor know as soon as possible. Be aware that our instructors have their own cancellation policies, with most requiring 24–48 hours' notice.

    I'm having issues with my course — who should I get in contact with?

    Your instructor will be able to resolve most issues during lessons, so it’s always best to start by having a quick chat with them.

    If you need our help, you can speak to our team by calling 0333 123 4949 and selecting option 2.

    Can I postpone my course?

    Yes — we can put your course on hold for up to 6 months. If we don’t hear from you for over 6 months, you risk your booking expiring. If this happens then a fee would be payable to reopen your booking.

    To have a chat about your options, please call the office on 0333 123 4949 and select option 2.

    What if I'm not ready for my practical test?

    It’s normal to have some last-minute nerves, but if your instructor advises you that you’re not test ready, then we can move your test back, giving you more time.

    It costs £48 for us to rebook and fast-track you another test. However, we will change your test date free of charge if you purchase extra hours directly through PassMeFast. If you’re unable to take the test and don’t inform us before the cancellation deadline (4 clear working days before the test date), you’ll need to pay for a new test.

    Your instructor will have the final say on whether you’re ready for your test. They also reserve the right to withdraw use of their car for the test if they don’t think you’re ready.

    What happens if I don't pass my practical test?

    If you don’t pass, don’t worry! We have a number of options available to help make sure you get your licence next time around.

    Get a 10% discount on any rebookings/additional hours with PassMeFast

    Use any leftover hours to take the next test, if your instructor agrees

    Get PassProtect to get 2 more practical tests attempts for the price of 1

    And, if you want, we can usually arrange your new course with the same instructor and test centre!

    How do I make a complaint?

    We want to give you the top-notch service you deserve. So if anything’s going wrong, we want to fix it as soon as possible.

    If you experience any issues, please call us on 0333 123 4949 and select option 2.

    If you’ve got a major and/or ongoing concern, please email [email protected] where our team of expert case handlers will look into things and get back to you within 2 working days.